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How to Lose Customers (Part 2)

Not only is it important to offer excellent service in a timely manner but another aspect of service involves personal attention. If you want to lose customers treat every one as though you are doing them a favor and their business does not matter.

The moment that people feel as though you don't care about them or that you only see dollar signs when you look at them they will leave your church or business faster than you can say "Yabba Dabba Doo." People want to feel valued and if you can offer this in addition to whatever product or service that you provide you will begin to stand head and shoulders above the rest because many people/ organizations are unwilling to go above and beyond the call of duty.

You may have a million and one members, customers, or clients today but one of the factors that will determine whether or not you have them with you tomorrow is if you are willing to treat each one as if they are the only one. You have to work to make each person feel special. You can do this by truly being in the moment when you're interacting with them. Not looking at your watch and not easing away but truly being in the moment (even if only for a minute or two).

If you are on the phone with one don't try to hurry them off the line to talk to another. Be on the line with them. If you see a member in the store don't rush away to get out of the door, take a moment to actually acknowledge them. Sure you can't spend all day with each person, after all you have a business, organization or church to run, but you can spare a minute and trust that God is able to redeem the time from you pausing to demonstrate a loving attitude toward one of the people that He has sent your way. At best, you may change their life and at the very least you will demonstrate that they have value in your eyes and I have found that the more you value others the more they will value you.

JessieJennings.com : Jessie Jennings III ~ Jessie Jennings 3, Author of "On Your Mark, Get Set, Go!

Article How to Lose Customers (Part 2) Published By Jessie Jennings III Date Friday, June 8, 2012. Hopefully this article has helped you. If so, let me know with a comment. Talk to you again soon! 0 Commenter: for post How to Lose Customers (Part 2)
 

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